The outsourcing industry in the Philippines, which has dethroned India as the country with the most call centers in the world, is worried that the rise of artificial intelligence (AI) will eat into the $23 billion sector. (more…)

AI researchers often bemoan low quality coverage of their field; here are their recommendations. (more…)

Many high-performance organizations remain passionate about Vilfredo Pareto, the incisive Italian engineer and economist. They continue to be inspired by his 80/20 principle, the idea that 80% of effects (sales, revenue, etc.) come from 20% of causes (pro... (more…)

Management teams often assume they can leapfrog best practices for basic data analytics by going directly to adopting artificial intelligence and other advanced technologies.  But companies that rush into sophisticated artificial intelligence before reach... (more…)

Q.  Are the current high levels of unemployment being caused by advances in Artificial Intelligence automating away human jobs? A.  Conventional economic theory...