The Promise and Perils of AI in Compliance

“It is no longer sufficient to do sampling for auditing, you have to boil the ocean,” according to Joseph Lodato, global head of compliance technology and surveillance at Guggenheim Partners, in his keynote at the RegTech Summit US. Organizations are n…

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Voice and the uncanny valley of AI

The trap that some voice UIs fall into is that you pretend the users are talking to HAL 9000 when actually, you've just built a better IVR, and have no idea how to get from the IVR to HAL. How can we find the mental models for this to work - to brin... (more…)

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