Samsung’s new AI assistant Bixby is a huge opportunity for the company

There’s a war going on over the next major computing platform, and Samsung has a huge potential advantage. Read more

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Voice and the uncanny valley of AI

The trap that some voice UIs fall into is that you pretend the users are talking to HAL 9000 when actually, you've just built a better IVR, and have no idea how to get from the IVR to HAL. How can we find the mental models for this to work - to brin... (more…)

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