Press 1 to Learn How AI Could Fix Call Centers

Long wait times. Confusing menus. Insidious hold music. No wonder we hate calling customer service. But AI could fix call centers.  … Read more

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Graceful AI

As machine-learning-based decision systems improve rapidly, we are discovering that it is no longer enough for them to perform well on their own. They should also behave nicely toward their predecessors. When we replace an old trained classifier with a ne... (more…)

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