Outsourcing Customer Service to AI: Are the Robots Coming?

I am in the customer service outsourcing business, so as a pithy Hacker News commenter once noted, I have a slightly biased opinion on these matters.  That said, I am also an avid technologist and…


EU wants to ban use of AI for surveillance

The European Commission wants to ban the use of artificial intelligence to track people and rank their behaviour, with fines up to 4% of a company's turnover for violations as part of draft AI rules to be announced next week. The proposed rules also incl... (more…)

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