Outsourcing Customer Service to AI: Are the Robots Coming?

I am in the customer service outsourcing business, so as a pithy Hacker News commenter once noted, I have a slightly biased opinion on these matters.  That said, I am also an avid technologist and…

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EU wants to ban use of AI for surveillance

The European Commission wants to ban the use of artificial intelligence to track people and rank their behaviour, with fines up to 4% of a company's turnover for violations as part of draft AI rules to be announced next week. The proposed rules also incl... (more…)

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