Outsourcing Customer Service to AI: Are the Robots Coming?

I am in the customer service outsourcing business, so as a pithy Hacker News commenter once noted, I have a slightly biased opinion on these matters.  That said, I am also an avid technologist and…

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Preparing for AI-Enabled Cyberattacks

Cyberattacks continue to grow in prevalence and sophistication. With the ability to disrupt business operations, wipe out critical data, and cause reputational damage, they pose an existential threat to businesses, critical services, and infrastructure. T... (more…)

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AI’s Essays Outperform Humans (Research)

Background: Recently, ChatGPT and similar generative AI models have attracted hundreds of millions of users and become part of the public discourse. Many believe that such models will disrupt society and will result in a significant change in the educatio... (more…)

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