Machine learning and Artificial intelligence, coupled with chabots for Agents are the way forward for customer experience and service in the #CX industry.

Synced has selected 10 AI-oriented YouTube channels we hope might provide our readers a cozy little holiday binge-watching session. (more…)

As AI rises in popularity, there are a slew of businesses new and old looking to market themselves as "AI companies." But Andrew Ng, one of the founders of the Google Brain team and a luminary in the space, said that there's more to being an AI company th... (more…)

Amazon announced the general availability of CodeGuru, an AI-powered code review service that was first revealed at AWS re:Invent 2019 last year. (more…)

The ultimate list of 200 conferences on AI and machine learning taking place in 2018. (more…)