Long wait times. Confusing menus. Insidious hold music. No wonder we hate calling customer service. But AI could fix call centers.  ... (more…)

The way we talk about AI is a mess. It starts with the most obvious, the imagery. Just like stock photos of happy people pointing at whiteboards were a symbol of the modern workplace, wired brains and robots have now come to represent "the AI". But the vi... (more…)

An AI, in this case, an auto-helm took the wheel for most of a recent 750 mile (about 1,200km) sail from Hobart to Sydney in Australia. With the sail taking almost 2 weeks, I had some (a lot of) time… (more…)

Forbes Welcome page -- Forbes is a global media company, focusing on business, investing, technology, entrepreneurship, leadership, and lifestyle. (more…)

Use AI to solve product problems–not PR problems, writes Intercom senior data scientist Kevin McNally. (more…)