Long wait times. Confusing menus. Insidious hold music. No wonder we hate calling customer service. But AI could fix call centers.  ... (more…)

The scary collective-psychology implications of current centralized social networks — and the promise of decentralized alternatives. (more…)

The banking industry was the biggest investor in AI-related applications, accounting for 70 percent of all market purchases. (more…)

Opinion | A machine learning-based score designed to aid triage decisions is gaining in popularity — but lacking in transparency. (more…)

Erik Brynjolfsson, MIT Sloan School professor, explains how rapid advances in machine learning are presenting new opportunities for businesses. He breaks down how the technology works and what it can and can’t do (yet). He also discusses the potential imp... (more…)