I've written before about technology - artificial intelligence - that may or may not help significantly lower customer service costs in the future.

Interview with Joe Konstan, Professor, University of Minnesota at the AI for Good Global Summit, ITU, Geneva, Switzerland. (more…)

Imagine an innovation in pipes. If this innovation were general, something that made all kinds of pipes cheaper to build and maintain, the total benefits could be large, perhaps even comparable to the total amount we spend on pipes today. (Or even much la...

Graphcore Poplar software framework images of machine learning executed as a graph on the IPU Intelligent Processing Unit. Graph computing explained visually... (more…)

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