Google is trying to do it best to ensure that Android users have an enjoyable app experience. The company has ramped up efforts to irradiate spam apps and malware from the Play Store, and now it is bolstering efforts to disincentivize apps that are known ... (more…)

Long wait times. Confusing menus. Insidious hold music. No wonder we hate calling customer service. But AI could fix call centers.  ... (more…)

A series of advances in AI is giving investigators a new edge in the hunt for serial killers both old and current. (more…)

John Giannandrea, who leads AI at Google, is worried about intelligent systems learning human prejudices. (more…)

An Amazon AI bot that was created to design smartphone cases has gone delightfully and hilariously wrong. The Amazon bot is supposed to generate phone case... (more…)