An artificial intelligence system being developed at Facebook has created its own language. It developed a system of code words to make communication more efficient. The researchers shut the system down as it prompted concerns we could lose control of AI. (more…)

Machine learning and Artificial intelligence, coupled with chabots for Agents are the way forward for customer experience and service in the #CX industry.

Opinion: Courts should pause the use of algorithms for criminal sentencing. (more…)

I have studied emotional intelligence as a hobby for a long time. Until recently, I believed emotional intelligence to remain one of the… (more…)

What do you get when you give a design tool a digital nervous system? Computers that improve our ability to think and imagine, and robotic systems that come ... (more…)