AI driven customer support with Intercom and IBM Watson

Wouldn’t it be great to have an AI to help you identifying customers feelings? In this post we’re going to do just that using Stamplay and Watson APIs along with Intercom to do a smart prioritization of requests and avoid any bad customer escalation.

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AI Is Going to Change the 80/20 Rule

Many high-performance organizations remain passionate about Vilfredo Pareto, the incisive Italian engineer and economist. They continue to be inspired by his 80/20 principle, the idea that 80% of effects (sales, revenue, etc.) come from 20% of causes (pro... (more…)

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