A Vision for AI-Driven Customer Journeys

Companies are investing heavily in customer data hubs and integration strategies to build a full, 360-degree view of every customer. At the same time, marketing clouds are becoming more connected – enabling marketers to orchestrate their customers’ experi… Read more

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Rethinking Human-AI Interaction

Imagine 1977, sitting at the helm of one of your very first personal computers. The Commodore “Personal Electronic Transactor,” endearingly nicknamed the PET, promised to be an all-in-one “bookkeeper, cook, language tutor, inventory clerk, and playmate.” ... (more…)

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